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About Beerdome - FAQ - Shipping

About Beerdome

Beerdome is a webshop that specializes in really good craft beers. At Beerdome you will not find many beers that you can also buy in your local supermarket. The desire to start with Beerdome derives from our passion for craft beer. We want to introduce as many people as possible to really good craft beers!

 

How much are the shipping costs?

We work with a fixed amount for shipping. Does your order not fit in one shipping box? Then we pay for the shipping for the other boxes.

Netherlands € 5,95 --- free shipping at orders above € 75,00
Belgium € 6,95 --- free shipping at orders above € 100,00
Germany € 6,95 --- free shipping at orders above € 100,00
Denmark --- € 11,95
Estonia --- € 22,95
Finland --- € 16,95
France --- € 9,95
Hungary --- € 16,95
Ireland --- € 15,95
Italy --- € 11,95
Latvia --- € 22,95
Lithuania --- € 22,95
Luxembourg --- € 9,95
Austria --- € 11,95
Poland --- € 16,95
Portugal --- € 15,95
Romania --- € 19,95
Slovenia --- € 19,95
Spain --- € 11,95
United Kingdom --- € 9,95
Sweden --- € 16,95

 

Are the items in my shopping cart reserved for me?

No, the beers in your shopping cart are not reserved. Only when you have clicked "buy" after entering your details, the beers are reserved for you. It is therefore possible that an item disappears from your shopping cart, because someone else bought and paid for the same beer at that time.

 

Can I make adjustments to my order?

After placing an order it is no longer possible to make adjustments.

 

How can I pay for my order?

You can easily pay for your order via iDEAL, PayPal, Bancontact, VISA, Mastercard, Giropay or Cartes Bancaires. If for some reason your payment fails, or if you wish to pay using another method, then follow these steps to complete the payment:

Log into your account
Choose "My Orders"
Click "pay now" on the outstanding invoice and follow the steps to complete payment.

 

Who will deliver my order?

Our packages are handled by PostNL. PostNL has various partners outside the Netherlands and Belgium:

Germany --- Hermes, Eurodis
Denmark --- PostNord
Estonia ---
Finland --- Posti
France --- Colis Privé, La Poste
Hungary --- Eurodis
Ireland --- Anpost
Italy --- Eurodis, SDA
Latvia --- Express Pasts
Lithuania ---
Luxembourg --- DPD
Austria --- Post.AT
Poland --- DPD
Portugal --- CTT
Romania --- DPD
Slovenia --- DPD
Spain ---
United Kingdom --- Hermes, Yodel
Sweden --- PostNord, DPD

 

Can I pick-up my order?

Would you prefer to collect your beers in Grootegast? This is possible! At checkout you can opt for 'pick up from Grootegast, Netherlands'. Once you have placed the order, you can send us an e-mail at [email protected] to make an appointment. This is often possible the same day. You can also send us a message on Facebook!

 

When can I expect my package?

If you place an order and pay before 4 pm on working days, your package will be shipped the same day. You will receive a Track & Trace as soon as your package has been shipped.

We do not ship orders on the following Dutch holidays:
Christmas --- December 25, 2020
New Years Day --- January 1, 2021
Easter --- April 5, 2021
Kingsday --- April 27, 2021
Ascension Day --- May 13, 2021
Pentecost --- May 24, 2021

PostNL does not deliver parcels on those days. If there is a national holiday in the country of delivery, the delivery of your package may take a little longer.

 

How are my beers packaged?

All beers are carefully packed and shipped in reinforced boxes with dividers. Because of this you can assume that you will receive the beers undamaged. We use different sizes of boxes, so that there is always a suitable box for your order.

In the unlikely event that something is wrong with your order, we would of course like to solve it with you. You can contact us via [email protected] if you are dealing with an incomplete delivery, an incorrectly delivered beer or a damaged product. If you have received a damaged beer, please make sure to send us photos of both the beer and the shipping packaging.

 

Can I drink the beers immediately after receiving them?

It is wise to let your beers "rest" for at least two hours after receiving them, before opening them. This allows the yeast to sink to the bottom of your bottle or can and besides that, your beer can reach the right temperature during that time.

 

How long does it take on average to receive my order?

Do you want to receive the package in the Netherlands or Belgium and did you order before 4 pm? Then you will receive the order the next day (with the exception of public holidays). See also the diagram below:

Ordered before 4 pm on Monday? Delivered Tuesday.
Ordered before 4 pm on Tuesday? Delivered Wednesday.
Ordered before 4 pm on Wednesday? Delivered Thursday.
Ordered before 4 pm on Thursday? Delivered Friday.
Ordered before 4 pm on Friday? Delivered on Saturday.
We do not ship orders on Saturdays and Sundays. The next delivery day is Tuesday.

Germany --- 2 to 5 days
Denmark --- 5 to 7 days
Estonia --- 6 to 8 days
Finland --- 5 to 8 days
France --- 3 to 5 days
Hungary --- 7 to 13 days
Ireland --- 7 to 14 days
Italy --- 5 to 7 days
Latvia --- 5 to10 days
Lithuania --- 5 to 10 days
Luxembourg --- 2 to 4 days
Austria --- 4 to 8 days
Poland --- 4 to 6 days
Portugal --- 9 to 15 days
Romania --- 5 to 7 days
Slovenia --- 4 to 7 days
Spain --- 7 to 16 days
United Kingdom --- 3 to 5 days
Sweden --- 4 to 6 days

Note: COVID-19 may delay the delivery of your package.

 

My package has not been delivered yet, what should I do?

View your Track & Trace, which you have received from us by e-mail. When you want to receive your package in the Netherlands or Belgium and the status of the Track & Trace has not changed for four working days, please contact us at [email protected] We will then contact PostNL.

If you want to have the package delivered outside the Netherlands or Belgium and the status of your Track & Trace has not changed for two weeks, please contact us via [email protected] We will then contact PostNL. An investigation will then be started by PostNL and / or the local carrier. An investigation takes an average of two weeks.

 

When will I receive the invoice for my order?

You will receive an email from us immediately after your order, containing a confirmation and an invoice.

 

Can I return my order?

You have the right to return your package and terminate the contract for a period of 14 days after the purchase. It is not necessary to give a reason for this. The costs for returning the package are yours. If you aren't satisfied and do want to return your beers, please send an e-mail to [email protected] You will receive a confirmation email with instructions for returning. If the return shipment has been checked by us and is found to be in good condition, you will be refunded the purchase price.

 

Does Beerdome have a minimum order value?

No, we don't do that. So if you only want to order one beer, you can.

 

Which Social Media does Beerdome use?

You can find us on Untappd, Facebook and Instagram.

 

Has your question not been answered?

Please contact us at [email protected]